Receive your next statement by

e-mail!

There’s a better way to receive your statement.  Fast, secure delivery anywhere there’s e-mail – 24 hours a day, 7 days a week.

No more waiting for your statement to arrive in the mail!  You receive exactly the same information in an online version of your statement as you would with a paper statement.  The next business day after your statement is due, you can pull it up from your e-mail, print it, save it to a computer file, or save it to a disk or cd. 

Similar to our Online Banking and Bill Pay products, delivery is secure from the point of origination through delivery to you.     

How do I receive my e-mail Statement?

An e-mail notification will be delivered to the specified e-mail address when a statement is received in your CSIeSafe account. This e-mail will contain a link to the CSIeSafe site with instructions to use the link to access your statement. 

When do I receive my statement?

E-mail statements are sent by 3:00 PM the next business day following a statement cycle cut. Business days do not include Saturday and Sunday.

Can I have my Statement sent to more than one e-mail address?

Your statement can be delivered to multiple e-mail addresses (up to three), just include them on the e-mail Statement Enrollment Form. 

What are the account holder requirements?

Must have an e-mail address no longer than 100 characters.

Internet access using Microsoft or Netscape Browser versions 4.0 or higher or other browser that supports 128 bit encryption.

Must have Adobe Acrobat Reader version 3.0 or newer. Free at www.adobe.com

What will be my user name and password?

Your user name will be your e-mail address.

The initial password will be provided to you by the bank for the initial sign-in to CSIeSafe.

Will I have to change my password?

The password provided to you by the bank will have to be changed at the initial log in. 

Can I save my e-mail Statements electronically?

Your statements are stored on the CSIeSafe secure server to give maximum protection to your statement information and to allow for larger file sizes for corporate customers. Statements are stored online for ninety (90) days. Prior to the expiration date, you need to print your statement or save it to your hard drive.

Can I change my e-mail address?

Yes through CSIeSafe. This change should be done prior to your next statement cycle date.

What happens if I forgot my password?

Go to the CSIeSafe site and click the Forgot Password tab and follow the instructions. You will be prompted to answer your secret question. A one-time password will be e-mailed to you.